Note: International customers must read and understand this page. When you place an order with us for shipment outside of the US, you agree to all of the following terms and conditions.
We will email you with shipping costs based on weight, value and destination. You must reply to our email to select a shipment method and approve the related charge.
We appreciate business from International customers. Unfortunately we can not ship to every international destination and will notify you via email if we can not fulfill your order. If we can not, your information will be deleted and your card will not be billed.
We regularly ship to Australia, Austria, Belgium, Brazil, Canada, Denmark Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom. If your country does not appear, please email us for assistance before submitting your credit card details.
We accept American Express, Visa and Master Card. Wire transfers are also accepted for larger orders. Email us if you would like to arrange a wire. Sales@TheLEDLight.com
Please place your order online through our secure server. We do not accept telephone orders from customers outside of the US. A valid e-mail address is required so we can contact you if there are any problems with your order. Your daytime telephone number is required for the shipping documents. The CVV2 code (last three numbers on the signature panel of the card) are required for all orders.
Taxes, duty, customs fees, broker fees, delivery agent charges and so forth which may be assessed in your country are not included in what we will bill you and are your responsibility. If you have not ordered from the US before, we suggest you check with your Customs Office and/or the local address of the carrier so you can be aware of any charges which may be payable by you upon receipt of the package.
If packages are held by your country's customs office, or your local delivery agent, it is your responsibility to locate the package and arrange for delivery once clearance has been approved.
Check with your customs office to make sure you have an import license for the goods you are ordering if a license is needed.
If you refuse the package or if it is returned to us for any reason, we will credit you for the amount of the merchandise if and when the merchandise is recovered by us. 17% restocking charge applies. We will not refund freight out. Freight back to us is assessed as well. It will be deducted from your credit. So, if you don't know, please check with your customs office and the shipper about other charges which may be payable by you when the package arrives.
It is your responsibility to be aware of customs procedures and any restrictions which may apply to receiving goods in your country. All international orders are double checked before leaving our premises. We do not refund or replace items that have been confiscated by foreign customs.
Back orders are infrequent. International customers orders will be held until the order is complete. We will notify you of any unexpected lengthily delays.
Package tracking number and copy of the invoice will be e-mailed to you on the ship date.