Ordering and Shipping Information - USA, US Territories, APO/FPO Addresses
TheLEDLight.com accepts orders from individuals, companies and organizations. There is no minimum dollar amount for your order. Order a little ... order a lot ... we appreciate your business.
Your order is shipping from Carson City, NV.. If delivery on a date certain is important, please email us or call us for help. 1-775-841-4490
Most orders ship within 1 business day. If you need something in a hurry, please call us. We will do our best to accommodate you. Same day shipping for urgent Next Day delivery can usually be handled if received by noon Pacific Time. Be sure to contact us after you have placed your order online if you are requesting same day service.
Our shopping cart will calculate shipping cost based on weight, value and destination for US customers except for unusually heavy packages and crown molding. We will contact you if there is a shipping cost difference.
Shipping Methods: Priority Mail, Fedex Ground, Fedex 3 Day, Fedex 2nd Day and Fedex Next Day are available during checkout. If you need early AM service or Saturday Delivery, please call us.
APO/FPO and US Territories - Your orders go via US Priority Mail at insured cost. We will adjust the charge to your card if an APO/FPO customer has inadvertently selected Fedex.
Methods of Payment: We accept Discover Card, American Express, MasterCard, and Visa. Your debit card is also welcome if it bears a Visa or MasterCard logo and can also be used as a charge card.
We accept "Check By Phone" from US Customers.
You can also pay by check or money order. To do this, use our shopping cart as if you were going to place your order online. You will see a button that says "Generate Mail In Order Form" on the screen after you are asked to "Review Final Ordering Information". Simply print that form and mail it to us with your check or money order.
Order by Fax: If you would prefer to fax your credit card information, you may send that to us at 1-775-841-4491. This is a dedicated fax line in a secure area. To generate your order form, please follow the instructions in the previous paragraph for payment by check or money order
Order by Phone: Our business office is open Monday through Friday, 7:30 AM to 5 PM Pacific Time. This is the best way to order if you have questions about your purchase.
Purchase Orders: We will be glad to reference your PO number on our Invoice. However, we do not agree to the terms of your PO and we generally do not extend payment terms.
You will receive an email on the date your order ships with tracking number if applicable. Expect your ground package within 3-6 business days depending upon your location relative to Carson City NV.
Any claims of non receipt must be filed with us no later than 7 business days after the ship date.
Damage in transit claims must be filed within 24 hours of receipt of the package.
Refused Shipments: If for any reason you refuse delivery or do not respond to a delivery notice, your card will be credited less freight both ways - actual cost.
Questions not answered here? Please contact us.