Ordering and Shipping Information for Customers in Canada
When you place an order with us for shipment outside of the US, you agree to all of the following terms and conditions.
We accept American Express, Visa and MasterCard. Wire transfers are also accepted for larger orders. Email us if you would like to arrange a wire.
Please place your order online through our secure server. A valid e-mail address is required so we can contact you if there are any problems with your order. Your daytime telephone number is required for the shipping documents. The CVV2 code (last three numbers on the signature panel of the card) are required for all orders.
Taxes, duty, customs fees, broker fees, delivery agent charges and so forth which may be assessed in your country are not included in what we will bill you and are your responsibility.
If you have not ordered from the US before, we suggest you check with your Customs Office and/or the local address of the carrier so you can be aware of any charges which may be payable by you upon receipt of the package.
Be aware that some goods we sell are produced outside of the US and will not qualify for treatment under NAFTA.
If packages are held by your country's customs office, or your local delivery agent, it is your responsibility to locate the package and arrange for delivery once clearance has been approved. Before ordering, check with your customs office to make sure you have an import license for the goods you are ordering if a license is needed.
If you refuse the package or if it is returned to us for any reason, we will credit you for the amount of the merchandise if and when the merchandise is recovered by us. We will not refund freight out. Freight back to us is assessed as well. It will be deducted from your credit. So, if you don't know, please check with your customs office and the shipper about other charges which may be payable by you when the package arrives. It is your responsibility to be aware of customs procedures and any restrictions which may apply to receiving goods in your country.
All international orders are double checked before leaving our premises. We do not refund or replace items that have been confiscated by foreign customs.
All merchandise shipped outside of the country is tested prior to shipment. You will have no reason to claim you've received defective goods.
All International orders are shipped complete. Back orders are infrequent. In the case of a back order situation, your order will be held until all goods are available. We will notify you of any unusual delay.
Shipping Methods: US Priority Mail runs about $35 USD for a package weighing 1 pound or less. Transit time 6-10 business days. US Express Mail runs about $45 for a package weighing 1 pound or less. Transit time 3-5 business days. This does not include tax, duty or other potential customs fees. Fedex Ground and Express are also available and are priced according to weight and destination. Email us if you would prefer Fedex services.
Please check your email as shipping cost must be approved by you before your order can ship.
Package tracking number and copy of the invoice will be e-mailed to you on the ship date.
Questions not answered here? E-mail us