If something's gone wrong, we'd like to make it simple and easy for you to get help. Please read our brief return policy below before returning an item to us.
- Most products are covered by at least one year warranty against defects in workmanship. Exceptions to that are clearly stated on the product page.
- Certain products, as clearly stated on the related product page are not returnable. This applies to Bargain Basement Goods, Special Orders, and certain items like discreet (which means loose or component parts) such as 3 and 5mm LEDs, Luxeon LEDs, Rebels, Crees on round or star boards, and others we may offer from time to time.
- If you simply decide you do not like a product, you may return it for refund as long as it is postmarked or shipped via UPS or Fedex within 10 calendar days of receipt. You can also request a store credit which can be applied to the purchase of any other item in our store.
- We do not provide return shipping labels or reimburse for same unless a shipping error is involved. You can use the most inexpensive means of postal mail or ground service to ship us your return.
- Please be sure to include all original, undamaged packaging, instruction sheets, and so forth.
- Please do not return products which have been user modified or damaged for refund. Credit can not be given for items received with wires cut, backing removed, or casing seals tampered with.
- 17% restocking charge applies to returns for refund.
- Restocking charge is waived if you exchange for something of equal or greater value or wish to have us issue a store credit for future purchases at TheLEDLight.com.
- You will need an RMA number before returning your product. Please be sure to email us as requested below before dispatching any goods
- Thank you
To arrange for your return, please email us at Sales@TheLEDLight.com and simply tell us what you would like to return and why. We will respond to you promptly with further instructions.
Thank you for your business. Please feel free to call us M-F 7:30 AM to 3:30 PM Pacific time at 1-775-841-4490 if that is more convenient for you.