Every time I browse the site I buy something. I'm also a gadget freak and I am also trying to cut power consumption on my boat. I've received great service and great communication. The Led Light Company is a pleasure to do business with. Thanks, DR
I merely wanted to state that after browsing your site, as a man who is a gadget-freak and technician by trade, I like your products and even more, the installation instructions and support. I appreciate the fact the descriptions state more than just the “off the box “ descriptions and warnings that “this item may not work for (given situation) and you may wish to choose a different item” or something like that. Keeping customers from realizing after they receive the product that its not adequate for their given situation. I understand the difficulties of “E-Buisness” and describing the item is not so easy ESPECIALLY with lighting products. So keep up the good work and keep up the TECH support sections with the install instructions put plainly there with no tampering so there is no question. We lose things like that sometimes. Especially when theres a 10 month old running around picking things up and eating them : ) Good luck with your business. There’s nothing like good ol capitalism. RW
Just plain happy :-) Mary, Received my order today. All merchandise is exactly as expected. Thank you so much for your personalized assistance during this particular order. It was truly appreciated. I will most assuredly buy from your company again and encourage others to do so (which I already have!) in the future. Thanks again Mary. Sincerely, BA
About the EverLED Classic Bulb: "HI! I don't know who else to tell so I'm telling you. I have an old
flashlight from 1965 called a u.s.a. swivelhead flashlite It Is nice
but not bright anymore. Tthe yellow light that comes from It is pityful. I have even tried
Kripton bulbs and still a dull yellow beam. so It sat on a shelf In my
house looking nice but not usable. I have just got the one watt Classic
Side Emitter EverLED that you have and wow! Your lights can turn any
antque flashlight into a burst of light. THANK YOU. JOEL"
Solar
Power Stations:
"I just have to say that after 40 years of asking the power company, the
town, the state and everyone else I could, to provide power to my sign at the
bottom of the hill to no avail. I even burned out 3 generators from constant use.
I finally have them thanks to you guys. I drive down the hill at 2am just to see
the sign lit up. The LEDS do a great job. I even have the solar panel and box
mounted on a pole over 100' away from the sign. Thanks for all the help and thanks
for LED's, without them I would be in the dark. Jon pratt www.prattsinn.com"
From
Canada (Order shipped
via Express Mail 2/21, arrived 2/24). "LOL Its freaking Mail.. I was expecting
1 -2 weeks.. Got them today...Sweetness.. Bright as heck...Just what I wanted/needed...
Thanks, Joe, Satisfied customer ... As long as they dont fry in 1 week :)"
We haven't heard from Joe yet, so presumably they didn't "fry" :-)
Can
I add to my order?? "Thanks a lot. I will recommend your good business
practices to my co-workers. I appreciate your timely response and your good service
and will order again when my needs arise. Thanx. Have a good day. Al
Webmaster's
note: If you need to change the method of shipment or need to add something, we
will do our best to help you without your having to place a new order. Just email
us for help.
Shipping
Time Feedback from Australia: (Package
went Express Mail) I just wanted to thank you all so very much for your excellent
and speedy service. My X5 has arrive here this morning in less than a week from
when it was ordered. It's great to see such excellent service.
S. Holmes.
About Traffic Batons: Just
wanted to tell you I received the 14 led traffic baton. It is really nice, lightweight,
and very bright. The beam end of the light is a nice feature too as it can be
used to point at an individual person or vehicle. It is vert much nicer and lighter
in weight than the one I had from one of your competitors.
F Bridge
From the UK about Solar Power House Numbers: I
really must thank you for the speedy, efficiency and ease to put the lights in
. They arrived within three days of me placing the order. I am certain that many
people having seen our numbers will enquire where I purchased them from. I shall
not hesitate in giving them your address. I can't wait for night! Have a wonderful
week-end. M. Roodyn
Webmaster's
Note: The LED Light maintains an account with the US Postal Service much like
any other shipper such as FedEx or UPS. That gives us a "known shipper"
designation which may help packages to clear customs more easily than shippers
without such a US Mail Account.
About
our FlareAlert
I
had an opportunity to try the Flare Alerts and am convinced that they will serve
the purpose for which I intended them. I
travel the State of Georgia in the course of my job and often run across accidents
in which an Emergency Lane Closure is needed. Some of these are at night. In the
evaluation, I placed the Flare Alert as if to close a single lane and to close
the entire roadway. I found that your product makes the night time closure a much
safer operation due to the ability of being able to set them out and leave them
alone and not have to baby sit as you would with the fusee type flares. The fear
of fire is always an issue with the fusee type and the danger of having to replace
the burned out fusee is gone with your product. What
made me contact you in the first place was me working an accident in which I had
to close the entire road for a period of 41/2 hours. Needless to say I burned
several of the fusee type flares and thought something must be better than what
we currently use. I
displayed the Flare Alert for management and they were as impressed as well. Today
I had an order placed for 3 more sets of 6, and plan to order 3 more in the very
near future. I also have sent the information that I have provided you to other
areas of the Department in hopes that they will feel the same as I do about your
product. Thank you for
the opportunity to evaluate Flare Alert. Richard
Wall, Pavement Marking Manager Asst., GA Dept. of Transportation,
Forest Park Ga. 30297
Thank
you so very much for your prompt shipment of the re-order of the cliplight
we needed for my son for camp (invoice #71296 on 6/23/05). It arrived Saturday
and it is just what he needed! You can be assured that both my son and I will
mention theLEDlight.com to our friends. We will sing your praises due to your
excellent customer service. It has been a refreshing change from all the runarounds
I have experienced lately at local stores and other internet vendors. J Loeb
From Scotland: Thank
you very much I received my goods on Friday in perfect condition. They have been
installed and we are very pleased with them. Can I just say that you made the
ordering and the follow up to receiving the order hassle free, again I would like
to say thank you very much for the service we received from your company and would
not hesitate to recommend you to our friends. Sheena Nisbet.
From
Australia: Just wanted to let you know that the order arrived yesterday -
sooner than I thought it would given shipping to Australia. Thank you very much
for your prompt, efficient and professional service. It was a pleasure dealing
with you. P Dolecki
Product
needed on a date certain: "My order arrived today, thank you! I am very
pleased with the product and I am especially pleased with the outstanding customer
service I received. Well done!" R Holcomb, California
From
Hawaii: "You folks have great products and outstanding customer service!
Great follow-up with emails and orders ship out fast at very reasonable prices;
especially to Hawaii. I enjoy doing business with your company! Sincerely,
D Andres"
From
an APO Customer: I got my shipment in yesterday (4 days transit time) and
I just want to say thank you for fast response in e-mails and also the fastest
delivery time to my location. I will recommend this site to any one looking for
some LED's and I will buy more stuff as more projects come up. Have a good one.
Thanks, Max
Just placed an order with you a few minutes ago, but forgot one of the most important
things to tell you. You are doing a great service by giving the military free
shipping. It was one of the things I noticed right off the bat at your website.
It is also one of the reasons I stayed and looked over the site. This offer of
free shipping for them is very important to me, and I wanted to thank you for
providing it to our military. I am sure you get it back in business, and it is
one of the big reasons you got my business. I just wanted to thank you guys (and
gals) for doing that. D White, Denver CO
From
a US Military Customer: "Just wanted to thank you for puting out a great
website on what I believe to be the future of flashlights. I am in the US Navy
stationed aboard the fast attack submarine USS Seawolf. While at periscope depth
at night, night vision is highly valued and working in the dark is always difficult.
We are always in search of a better solution. I am the Navigation Division Officer
and the quartermasters just got received an Excellent on a recent inspection and
I felt the need to reward them with these flashlights to make their life a little
easier. We will be forward deployed soon, so any extra attention to my order would
be appreciated. Thank you very much.Respectfully, LT Neil Steinhagen, USN
From an International
Customer: "Thank you very much for your feed back and the courteous and
professional manner in which your company handled my order. I frequently order
from the US and I am quite accustomed to the precautions associated with international
credit card orders. I myself appreciate and agree with such security measures
for my own protection. Looking forward to receiving your products and doing more
business with your organization. Regards, M. Elrayes."
About
the EverLED Modules: " A
few months ago, I purchased one of your EverLed PRreplacement(white) lamps. I
use it in a 3 D-cell 
.
This led is by far the most versatile and fantastic flashlight led I have ever
experienced. Not to mention, the brightest and whitest led in my experience. If
it only lasts half as long as claimed, I would still be pleased. Even though I
am an electronics technician, it is hard to imagine how you placed the necessary
electronics, within the small case of the lamp body. Everyone I show it to is
very impressed. When the need arises, I will not hesitate to purchase another
EverLed. Well done, indeed. The price is *well* worth the return I get, in performance."
Sincerely, Rick R., Portland,
Oregon
About
making a change to an order: "Thank you very much for making this change
easy and painless for me. You have taken a great weight off my mind and I am sure
I will have the christmas pressie on time. I really appreicate the level of personal
Customer Support your company provides. It is so refreshing ! I will recommend
you to all my friends." Orla
I
am a first time customer and user of your website and I REALLY appreciate
the ease with which I could browse, make my selection, and place the order. Please
have training sessions for other sites that make it difficult for a web dummy
to use.
Sincerely, Beverley F
We
have just finished a tour of your web site. We thank you very much for it.
It is well laid out, and contains much information. We throughly enjoyed the couple
of hours we spent there. Thanks, R Wise, Rotary Engine Research Inc
About Cabin Lights and
LED Bricks "Hi, just wanted you to know the lights work GREAT!!! We will
take pictures when we can, kinda dark right now. We told all our friends you will
likely be hearing from them. Thanks!" MM, Alaska
About EverLED Modules: "I just recieved my white Everled from you today!
WOW! What a great conversion from standard incandescent bulbs. I have installed
mine in my 3-C cell .
I'm sure I'll be buying at least one more in the future. Also, thanks for the
prompt shipping. Keep up the good work! P.S. You really should advertise these
as made in the USA. That's the icing on the cake--American quality!! Ed R,
Rochelle, Illinois
About
our LED Traffic Batons: "My name Is Michael Pool and I am the Captain
/ Coordinator for the Southgate Police Reserve in Michigan. I had placed an order
with your company andsome of your competitors for L.E.D. traffic batons. I was
amazed how different your product was. It is the finest traffic baton that we
have been able to find. Could you please quote me a price for 15 units of the
BD TrafficBaton RED14. Please include the cost of the shipping in the quote. Thank
you once again for selling such a great product."
From
Japan: I wrote to you a few days ago asking if I had been sent what I really
ordered. Just recieved the package today, and am truly happy with it , just as
you assured me. I was a bit confused with one of the e-mails I recieved from you,
but after a close look, undestood it. My sincere apologies for not trusting you
all the way, or if I have created any extra hassle for you. This is the first
Arc flashlight I have bought. Truly satisfied. I will happily recommend you to
anyone over here in Japan who may be interested in one of these beautiful products.
Thanks for your excellent service. T. Konishi, Japan
From
the UK: Got the frisbee and light clips, they are really cool! One happy customer!
Thanks for all your help... p.s. pretty impressed at how quickly it got here!
(Door to door, 1 week. This is typical for packages going to the UK.) Jackie
From the Persian Gulf
- Just wanted to drop you a quick line and say "thanks". The Inova
lights are awesome, and your shipping time was nothing short of astounding. Can
I order Pizza and spare radar parts? You just beat the Navy's supply line to the
Persian Gulf by about twenty days...
Just
a quick note to say thanks for the Inova X5 UV LED… Often you can buy
a product on-line and be disappointed. The X5 exceeded my expectations in all
regards. It was packaged superbly, came with the batteries, and the build quality
and performance of the unit is absolutely first class… Thanks once again…
Kind regards, Simon C, North Carolina
Everled
Replacement Bulbs:
I just received the EVERLED's I ordered from your firm.
I just wanted to tell you it was the best item I've come across in years. It made
my
practical again. You should sell a million.
Thank you very much,
Richard
From the UK:
"This is not a request for help, I just thought that I ought to compliment
you on your excellent service. I only ordered my LED replacement flashlight bulb
(PEZ Bulb) on Monday and I was very pleasantly surprised to receive it this morning
(Thursday). It really does work rather well -- it is in a lantern and it gives
a really good bright white light. It is far superior to the incandescent lamp
that I replaced with it. I would say that it gives out about the same amount of
light with its 4.5volts plus a dummy cell as did the old incandescent lamp on
6volts. Basically, I am totally satisfied with my purchase -- thanks.
Yours
sincerely, J Rainbird, United Kingdom."
Webmaster's note:
Wow! This package made it to the UK faster than some domestic ground shipments!
Great job, Parcel Force!
You
guys are incredible!
I thank you very much for getting those to me as
fast as you did. Your customer for life,
B Thompson
P.S. the
ZZZ...Light was for my 2 yr. old. HE absolutely loves that light. He looks forward
to it every night, he lays in bed and says the colors until he falls asleep. Thank
you
From Australia
Thank you
very much for sending my LW4000 flashlight so quickly. I do a fair bit of camping
and have killed more batteries than I care to remember, so I'm looking forward
to longer battery life. The flashlight produces a good amount of light but is
fairly blue. This is no problem and still looks better than the yellowish light
from my old one. I read a review of the LW4000 on another website and they stated
that the 3000 was preferable because it was not as heavy or bulky as the 4000.
I have not found the 4000 to be too heavy or bulky at all. It's just right. I
will be recommending this site to others and I will surely purchase more products
from you in the future.
Troy G., Brisbane Australia
LED
Bulb Replacements
I wanted to tell you how satisfied I am with my recent
purchase of a 110V 6 LED Bulb, product #AC6. I used it to replace a 20W standard
bulb in a reading lamp attached to the headboard on my bed. The incandescent bulb
made the metal shade on the lamp uncomfortably hot to the touch if I cam in contact
with it. The directional light produced by the LEDs is perfect for reading and
is less harsh on the eyes if I need to get up in the middle of the night. I also
find the blueish-white color temperature very pleasing. I'm looking at other places
in my home where I might be able to use some of your products. Before purchasing
the AC6, I was concerned about possible RF emissions because late at night I like
to listen to an AM radio station in Los Angeles which is about 400 miles from
San Francisco. Due to variations in atmospheric propagation the signal is sometimes
very weak, so I was a little concerned about the circuitry in an AC LED fixture
putting out any noise which might make listening impossible. My radio is on a
night stand about 4' away from where I have the AC6. I'm happy to report that
just as you say in your online catalog, there is no additional noise induced by
your product. Thanks also for the speedy service!
Jim C, San Francisco
CA
"A few
days ago I ordered a LED Head light and a hard hat strap to be sent to my husband
who is deployed. I commend your company for showing your support to our troops
through your free shipping to APO Adresses. I got to talk to my husband briefly
today, and he just received his LED Light. He was very excited and said it was
exactly what he had been looking for. I am very pleased about your company, your
policies and your customer service. Not to mention the speedy shipping handling
of the order.
Again, thank you very much,
Lucy Howard"
"Mary!
These things are as handy as a pocket on a shirt, I'll keep them!" (Infinity
Task Lights ordered by mistake) Tyrone, Austin TX
"Received
order today. I really do appreciate the prompt service. You will be getting more
orders from us in the future. Thank you!" R.B. Butler, Memphis TN This
order got from NV to TN in two days thanks to the amazin' USPS!
"Hi
Mary, My flashlights have now arrived. What a wonderful product, I will be putting
in an order for some more shortly, my friends are just amazed at how good they
(Inova X5 Tacticals) are and would like one. Thank you." A Le Chevalier,
United Kingdom
"Anyway,
I really enjoy your website, newsletter, & products. I constantly use the
LED headlamp I bought from you for night flourescent rock collecting among other
things. It took an entire year before the batteries were drained. The light output
from just 7 leds is quite impressive. Keep up the great work, Steve G, New
Jersey"
"Your
package arrived this morning - shipped 23rd of september, delivered here in the
south of France 2nd of october... The lights are great, just as advertised, and
better than I expected !"
J Parlane, France
"USPS
Priority is fastest up here. And THANKS for my previous order! FAST, well packed,
good stuff." Clyde J, Wisconsin
"I
tell you I love these lights. I now have one of your eternal lights in each of
my cars as part of survival kits I put together. In the North West you can never
be too sure what you will run into between earthquakes and snow storms. I have
thrown away all my regular flashlights and replaced them with LED lights as part
of my survival equipment, as I know these will work when I
need them, overtime."
Edward S, Washington
"These
are gifts. Please let me know when the order ships. You folks are still the best
place around to get LED lighting!"
Jeffrey W, Alabama
"Hi
I've dealt with your company before so I expected good service - and I got it!
Goods arrived this am." Package shipped to the UK July 30th, got there August
2!
Tony S-D, United Kingdom
"I
have now purchased about $300 in lights from your company. I am COMPLETELY satisfied,
both in function and design. All my incandescent flashlights have now been replaced
by your LED ones. They are brighter, lighter, and MUCH more durable and dependable.
I have wasted so much time and money replacing AA's and bulbs in my
.. no more.
Thanks for a great company and a fantastic line-up of products.
Doug Fox
Arcade Machine Repair
Oops,
we made a mistake
Thank
you so much for promptly taking care of this matter. What great customer service.
I wore the Trident head lamp for nearly 4 hours today while crawling under a customer's
house. What a wonderful product. I'll be sure to let my friends know where to
get their own. L
Heet
Serum
Run 2002
Hello
Patrick. I just saw your e-mail to my husband. He's out at our cabin for a few
days but the e-mail reminded me that I wanted to write. Kent gave me one of the
eternaLight Erog's. Most of them he gave out to the snowmachiners, but he gave
me one to try too. I was one of the mushers. I didn't use it as a headlight, but
I used it around camp doing dog chores. I used it while preparing the dogs meals
and feeding the dogs. I used it while strawing and coating the dogs at night.
I used it while sorting gear. I tried to use it to check feet, but it swung a
little too much. I used it if I got up for anything in the night. In short, it
was my camp light and I absolutely loved it! And, the mushers who didn't have
one would walk by me, ask about my light, and comment on how much they liked it.
My husband was very envious. I had a chance to look at the headlights, but not
try one. So I'll look at your web site too. Your product is far superior to the
and
ones that
carries. If you ever have questions about how a product might work for mushers,
just call or e-mail. Thank you very much for supporting the Serum Run! Ruth
Wood, Alaska.
"I'm
a fire-fighter in the UK Fire Service Search and Rescue Team and last year went
to the Indian earthquake. On previous missions, we have had to carry many batteries
to allow us to search for victims at night or under the debris. We used regular
"head torches" which took three AA batteries. Until I started to used
by EternaLight Marine and EternaLight X-Ray. Both gave great light output and
I never had to change the batteries once! We were there for a week and many of
my friends were very impressed by the lights. Ihave since bought the Infinity
LED Task Light and the Stylus LED Penlights. I have sent a link to your website
to many of my friends. I hope they find them as useful as I did."
K.
Diyar
"I
am assigned to the Middle East in support of Operation Enduring Freedom. Recently
our boss gave each of us a light that your company provided. Let me first say
thank you. The light allows us to get around in our tents and through the night
trips throughout camp. Secondly, thank you for providing us with the lights and
for supporting the US Forces deployed throughout the world. Your products are
phenomenal and you have gained a customer for life!"
Always thankful,
Geoff
"Several
months ago I purchased a PALight from your store, and I've been very happy with
it. Just this last weekend I was in the mountains near Tahoe during a strong Winter
storm. You must have caught this same storm? The power went out at about 9 PM
and was out all night. Fortunately, I had my PALight, which burned steadily for
several hours as I secured the house, made a cold dinner, and prepared for a cold
night's sleep. I'm considering buying a quantity of these for all my friends and
family."
B. Richardson
"I
wanted to tell you how satisfied I am with my recent purchase of a 110v 6 LED
Bulb, Product#: AC6. I used it to replace a 20w standard bulb in a reading lamp
attached to the headboard on my bed. The incandescent bulb made the metal shade
on the lampuncomfortably hot to the touch if I came in contact with it. The directional
light produced by the LED's is perfect for reading and is less harsh on the eyes
if I need to get up in the middle of the night. I also find the blueish-white
color temperature very pleasing. I'm looking at other places in my home where
I might be able to use some of your products. Thanks also for the speedy service!"
Sincerely, Jim
C. San Francisco CA
"Thank
you very much for sending me my LW 4000 flashlight so quickly. I do a fair
bit of camping and have killed more batteries in than I care to remember, so I'm
looking foreward to longer battery life. The flashlight produces a good amount
of light but is fairly blue, but this is no problem and still looks better than
the yellowish light from my .
I read a review of the LW 4000 in another website and they stated that the 3000
was preferable because it was not as heavy or bulky as the 4000. I have not found
the 4000 to be too heavy or bulky at all, it's just right. I will be recommending
this site to others and I will surely purchase more products from you in the future."
Troy Greensill, Brisbane Australia
"I'm
buying this (PLW-3) as a replacement for my dad's last one. He loved it, but had
it stolen from his truck last year. They only took 2 things, and your light was
one of them! :)"
D Gilliam
"Hello
Patrick, Thank you for
crediting my account and like I said before that customer service is everything
and seeing that you stand behind your product and company and not just worried
about making a sale and never hear from you! Well, you just earned a customer
for life and I will you will probably get many referrals from me. So many of my
customers ask me about the flashlights that I have because they have never seen
nor heard of LED's being used. Once I finish this e-mail I am going to your site
to buy another LW 4000 flashlight and a DIY-18R 18 led assembly. I just want to
say thank you again for your service."
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